WHAT WE DO
From large hospital networks and healthcare systems to skilled nursing facilities, we are the trusted ambulance provider throughout Southern California. Our innovation allows us to provide comprehensive patient movement solutions for healthcare systems through:
- Clinical excellence & standardized best practices
- Response time guarantees & true accountability
- Industry-leading technology
- Expert customer care
- Cost-saving business models
- Customized ambulance transportation solutions
We can meet the specific needs of our healthcare partners, facilities, and patients.
Our educated EMS professionals use state-of-the-art medical equipment and the latest technology available, to provide clinical and operational excellence.
LifeLine Ambulance EMS invests in creating tomorrow’s best EMS system — today. We are committed to making LifeLine Ambulance EMS the industry-best workplace, with unrivaled opportunities for Paramedics, EMTs, RNs and medical transportation professionals. These opportunities allow our team to advance and grow, all in a can-do culture of continuous improvement and clinical excellence.
Hospital Partnerships
LifeLine EMS creates customized partnerships with communities and healthcare providers — municipalities, hospitals, skilled nursing facilities, and more. This allows us to combine medical transportation services with intelligent data analytics to improve patient experience and outcomes while reducing the overall cost of healthcare.
Unique customer requirements exist for all our contracted partners. We are experts in coordination, meeting and exceeding unique requirements. Depending on the contractual obligations, we use several methods to track, report and manage the results. Monthly, quarterly, and annual reporting and dashboards are used to align and measure the initiatives and performance presented to our hospital partners.
At LifeLine EMS, we are committed to consistently delivering high-quality medical transportation. We take pride in providing the best customer service and patient care possible, from the owners down to the front-line personnel.
The Communications Center
Communication is vital to the daily operational success provided to the counties serviced by LifeLine-EMS. As the first contact in the initiation of a transport, the Communications Center must provide excellent customer service to healthcare facilities, agencies, and hospital partners at all hours of the day. The Communication Specialist answering the call will request the most pertinent information relating to the transport for the safety of both field personnel and patients. Dispatchers will then assign the most appropriate unit to ensure all transport requests are completed in a timely manner. Utilizing GPS technology, computer-aided dispatch software, and other advanced logistics systems, the Communications Center coordinates with crews to optimize the patient care experience. This team works in tandem with the field personnel among other departments to ensure excellent service to all patients.
Continuous Quality Improvement
Our Performance Improvement Team combines innovation and oversight in support of field operations to ensure that we provide exceptional pre-hospital care to our patients. The Continuous Quality and Improvement (CQI) program encourages our field providers to work together to develop and enhance the EMS system. The CQI program, with integrated physician oversight, ensures compliance with the Orange and Los Angeles Counties and Statewide Treatment Protocols, as well as identifies training opportunities, and highlights outstanding clinical performance to be recognized amongst our team.
Our Continuous Quality Improvement (CQI) program is a patient-centered, systematic process of review and analysis architected by physician advisors and facilitated by the Performance Improvement Team. The CQI program is an ongoing, continuous evaluation of system performance to determine how the system, and providers within the system, are functioning. This insight allows us to improve operational performance, and most importantly, patient outcomes.
We strongly believe in process analysis and improvement, rather than reactively attributing blame to individuals when the best outcomes are not achieved; this is the key to enhancing patient care and patient outcomes. We practice Just Culture, a system of shared accountability, at LifeLine EMS. This honest and limited consequence environment allows for bi-directional communication between supervisory staff and field provider to discuss near mistakes or rectify any outstanding questions without fear of ramification.
The program includes prospective, concurrent, and retrospective review of our field providers’ medical care, inclusive of assessment, procedures, and treatment. Data mined from the CQI program drives Medical Director discussions, monthly training, quarterly skills retention, and other continuing education. EMTs and Paramedics receive valuable feedback and are provided with learning opportunities to ensure they are meeting quality patient care. The program is not punitive in nature, in fact, many field providers initiate conversations regarding patient care issues as part of their effort to continuously improve themselves.
Most services review specific call types or outcomes – we review 100% of Emergent Responses or Code 3 calls, and 50% of all other patient transports.
