Communication is vital to the daily operational success provided to the counties serviced by LifeLine-EMS. As the first contact to initiate a transport, the Communications Center must provide excellent customer service to healthcare facilities, agencies, and hospital partners at all hours of the day.
The Communications Specialist answering the call will request the most pertinent information relating to the transport for the safety of field personnel and patients. Dispatchers will then assign the most appropriate unit to ensure all transport requests are completed in a timely manner. Utilizing GPS technology, computer-aided dispatch software, and other advanced logistics systems, the Communications Center assists crews in optimizing the patient care experience. This team works with the field personnel, among other departments, to ensure excellent service to all patients.